We want you to tell us about the service you have received, so we know what works and what doesn’t work. While every effort will be made to ensure client satisfaction, we recognise that there may be occasions when you may not be fully satisfied with the service you have received.
We welcome feedback at any time as it helps us continue to improve on our services. To write us a feedback please use this form Click Here
We recognise that sometimes you may want someone from outside our organisation to give you advice or to speak on your behalf. Let us know, or talk to someone you trust to get this arranged.
We will register your complaint and send it to the relevant section for investigation. We will acknowledge your complaint in writing within 1 working day via an initial phone call/letter/email. While most issues can be resolved quickly, some may take some time. We will keep you informed about the progress of your complaint if it is likely to take longer to investigate.
The timeframe of the response will depend on the nature and complexity of the complaint. Complaints must be investigated and resolved as quickly as possible and within 7 business days. If the timeframe of the complaint response is delayed beyond 7 business days, the relevant Nurse4U Client Manager must make contact to the complainant and apologise and explain the delay and mutually agree on a revised time-frame.
You have the right to seek advice, support and/or someone to speak on your behalf at any time during this process. Please speak with your worker or someone you trust about how to find this help.If you are still not happy with how we handled your complaint/feedback, you have the right to seek an external review from an outside agency. Agencies that can be contacted are: